About The service management system in the cloud
The service call system (Help-Desk) in the cloud of Priza company, manages the entire service system and service calls in the organization and enables monitoring of the status of the call handling and the way it is handled while documenting the chain of reports of the progress of the handling until its closure. The system is web-based, does not require local installation and allows access to all its users from any browser. The system allows all users with the appropriate authorization to open a service call to the service provider online. The system allows control and documentation of time and resources dedicated to the performance of service tasks. The reading system integrates knowledge base management and task management for each reading.
the service in the cloud essential features
There are many reasons why to choose Priza's cloud service management system, below are the main features:
Total management of all community residents
Documentation of all interactions with the residents on the resident card
Sending emails and SMS messages to residents at the click of a button
The system is available and optimized for mobile use
Resident card management on all levels
Managing and summarizing meetings and discussions
Pop-up reminders
Smart and fast search engine
Associating residents to parent homes
Contact the residents by email, SMS and WhatsApp directly from the system
Receiving, documenting and managing resident and parental home inquiries
A cloud system accessible from anywhere and at any time
Tracking the resident's location during an emergency
Sending sweeping WhatsApp messages to residents
Different permission levels for different users according to their role
Documentation and management of financial assistance during emergencies
System screenshots
What our customers say
First, I want to note the wonderful service and personal attention I received from the Priza team (especially Alona, Hila and Tal). They even visited our office to wish us a happy holiday — that is not taken for granted. Every request, change or adjustment was handled quickly and professionally.
Priza stands out for exceptional service and a fast response to every issue that comes up.
Priza's Tal, Hila and Liron are exceptionally attentive to our needs. Their speed of response to every issue we raise earns our appreciation. Their service approach, initiative and will to meet our expectations deserve special praise.
Many thanks for the fast, available and professional service in building the online questionnaires for evaluating behavioral-science projects at the Szold Institute.
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